IT Support Engineer | AlphaBOLD, Lahore

 Job description:

AlphaBOLD is looking for an IT Support Engineer with in-depth experience in Office 365, Active Directory, Microsoft Windows environment and related technologies. His responsibilities include implementation and ongoing support of all office 365 services, resolving software/hardware issues, configuring operating systems and remotely assisting our customers with their day to day IT related issues.

Job Responsibilities:

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions related to Office 365, Active Directory, DNS Server and Network Configurations.
• Provide technical assistance and support related to computer systems, hardware, or software.
• Collaborate with subject matter experts and escalation managers when additional support is needed.
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.
• Seeks supplemental training to improve performance and develop a specialization.

Required Skills & Experience:

• A minimum Bachelors’ Degree in Computer Science or Information Technology is required.
• 3+ years of experience in the relevant field.
• Technical proficiency in and learning attitude toward Microsoft/Office 365, Active Directory, SharePoint, Exchange Server and related technologies.
• Hands on experience in Active Directory, DNS, Windows Server, LAN/WAN, Firewalls and Azure AD
• Excellent customer service skills
• Passion for technology and learning
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
• Ability to quickly adapt to technology and/or application changes and business delivery priorities
• Job timing: Night Shift

What We Offer:

• Market Competitive Salary Package
• Medical Insurance
• Provident Fund
• Individual Performance Incentive Plan
• Company Performance Incentive Plan
• PTO
• Gym

To apply for this job email your details to jobs@alphabold.com